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My Payment Methods
Login to your account and head over to the payment methods section, where you can update your payment method.
EXCHANGES AND RETURNS
Returns can be for any reason – as long as the product is in its original condition and the time of the return is within 14 days of the delivery date. Please download and fill in our returns form from the link here, and our customer services team will process it for you.
Our returns address is:
Gemma Collins Collection
Units 7 and 8 Hales Industrial Park,
Rowley Green Lane
Shipping Costs On Returns
Please be advised that you will be responsible for paying your shipping costs on all returned items. Credit notes will be given when items are returned. We are not issuing refunds at the moment.
We hope you love everything you buy from us, but if you want to return a product, we’re cool with that too. Returns can be for any reason – as long as the product is in its original condition and the time of the return is within 14 days of the delivery date. Just download and fill in the returns form on our returns page, and our customer services team will process it for you. However, we are not able to give refunds at the moment but will issue a credit note for all returns.
Unfortunately, we are not offering refunds for all items at the moment. However, credit notes will be given to a customer who has returned items.
We are unable to give refunds for sale times, but will issue a credit note if you wish to return a sale item.
SHIPPING AND DELIVERY
Types of Shipment and delivery periods
All orders placed by 2pm Monday to Thursday will be shipped on a next day service for delivery with 2-3 working days. Orders placed on a Friday by 2pm will be delivered with 2-3 working days from the following Monday. Orders placed after 2pm on Friday, or at the weekend are processed on Monday and delivered within 2-3 working days. See our full shipping costs by clicking here. Please note that during the Covid 19 pandemic there can occasional delays due to lockdowns and other restrictions. Our courier partners are following all covid safety guidelines, and offering contactless deliveries.
Which cards do you accept
We accept Visa, Maestro, Mastercard and American Express via Sage, our secure online payment gateway provider.
We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Boutique and Online Store
As well as operating as an online store, we have a boutique located at:
1 Ropers Yard
Telephone: 01277 233223
UK Shipping Costs
England, Wales and Scotland Mainland £5.99 Scotland Highlands £13.00 Scotland Offshore £20.50 Northern Ireland £13.00 Isle of Wight £15.00 Isle of Man £21.70 Guernsey & Jersey £20.50 Eire £25.50